Our client, a large association, asked Paste Group to help them build a web-based tool for performing building surveys. We analyzed their requirements and created an Excel-based prototype to prove the model could work. Then, using the Jira development methodology, we created 200 User Stories to describe how the application should be built. We also created a Project Roadmap to verify that all User Stories could be completed during the desired timeframe. Once the stories were approved, we implemented them over the course of several Sprints. We managed development using Jira Scrum methodology and conducted further User Story development to address gaps and errors found in the requirements when the Excel-based prototype was built. The delivered application included many features, including input forms for each of the 15 ICC occupancy types. The forms included conditional logic based on the occupancy type as well as the answers to specific questions within the input form. We delivered a contextual help feature in the application for all input elements contained on the Input forms. Within the forms, we implemented logic to calculate the safety scores for each of the 15 ICC occupancy types. Once all the input was enter, we implemented a page that details the results of each of the safety score component calculated. See access the application, click on The Matrix down below.
Our client, a government agency, had a case management system that was over a decade old and did not conform to the agency’s requirements for security. It also lacked features associated with more modern systems, and as a result was cumbersome to use. Paste Group provided an implementation team and worked closely with the client to design, build, and deploy a modernized case management system in a no-SQL database built entirely on a framework of web services. We assessed the needs of the client and developed frameworks for both system architecture and workflow. We created wireframes to elicit feedback from users and provide guidance for the development phase. We defined a walking skeleton for development, which is the set of stories needed to complete a minimally-featured “round-trip” through the workflow. We worked in two-week sprints, continuously grooming the backlog with the product owner, providing stories to developers, and performing testing. We established a roadmap with quarterly releases and milestones for the features that would be available with each release. We also conducted regression testing and user training.
The executive leadership of the largest immigration service in the world turned to Paste Group to advance their antiquated paper-based adjudication system so that they could continue to meet their core objectives in an rapidly growing environment. On a daily basis, our client needed to have the ability to process 135,000 security checks, 41,000 calls, 30,000 benefit applications, and 12,000 in-person customers. Thru a series of interviews and research into the intricate field operations, Paste Group developed detailed business requirements in support of electronic document management. The team provided advice and consultation as to accepted standards and Best Practices, and successfully led the organization through both a technical and operational coming of age.
A federal law enforcement organization tasked Paste Group to harmonize case management investments across their organization. We built an outreach program and held interviews with leaders from both the mission and IT to understand pain points, concerns, issues, and ideas for moving forward. We performed a systems inventory on case management applications in the current portfolio. We synthesized the information from the interviews and the inventory and facilitated an internal stakeholder workshop that resulted in a common business context and definitions for case management. We bridgde the gaps in case management processes, capabilities, and investments helped our client develop a path forward plan for keeping some systems and disposing others to reduce costs.
An alternatives analysis (AoA) is a multi-step process where clients have asked Paste Group to rationalize their redundant and outdated IT systems. As a first step in an AoA, we often discover that our clients are using different tools for essentially doing the same basic business process. Next, we survey the technology landscape understand the latest tools and technologies. Because of our deep understanding of technology, we are able to interpret the eloquent marketing language that software companies use to describe their solutions to truly find out whether they really can deliver what they are promising. Finally, we walk our clients through the process of selecting the best technology that meets their needs. As simple as it might sound, there are lots of factors that go into selecting the best technology, and those factors need to be weighted and considered when evaluating alternatives. We have built a tool to facilitate this, it's called GridRank. To see it, click on the GridRank link below.
A large customer service organization had built tools and processes that served its needs, but required significant manual intervention. Paste Group was able to identify ways to use new technology, automate select manual-intensive portions of the process, and give customer service representatives the information they needed to do their jobs. We defined the business architecture and logical rules to implement the solution and worked with the organization to adjust their processes to leverage the new tool